CLAIMS
CLAIMS MANAGEMENT
Claim management is one of the most crucial functions in any insurance company – it is the ultimate test of a competent and responsible insurer.
We understand your situation hence we will do our best to make your claim progress smoothly. You can trust the SCAL claims team to handle your claim in a transparent and timely manner. If you need any clarification on your claim, our team is available to help you
IN-HOUSE LOSS ADJUSTING
MEDICAL CLAIMS SETTLED IN 7 WORKING DAYS
ON CALL 24/7 FOR EMERGENCIES & MEDICAL
EVACUATION
MAKE A CLAIM
GENERAL CLAIM FORM
OUR CLAIMS SERVICING STANDARDS
When you make a Claim
We will register your claim immediately in our system upon receiving your loss notification and advise you of the assessment process and requirements.
We will take time to understand the circumstances of loss and assess the claim objectively, and also clearly communicate the validity of your claim in a timely manner.
We will only request for the relevant supporting information required for the assessment of the claim. We will also clearly communicate the purpose of the requested information.
We will maintain privacy and security of all sensitive personal and commercial information of our clients and involved third parties at all times.
We will keep you regularly informed of the progress of your claim with updates either by email or telephone advising on the current status of the claim and the next steps, to maintain transparency and fairness at all times.
We will ensure that you directly receive the correct entitlement as per your policy coverage.